Shipping & Health Guarantee
We ship all of our Geckos FedEx Priority Overnight through Reptiles2you at a flat rate of $70. Even if you purchase more than one. After purchase please send us your information through the "CONTACT" page on our website along with your preferred shipping date (please note the package will arrive the following morning from the date you request). Also, before sending us a date, check your weather forecast to ensure it is not too hott or too cold for the gecko. We will do our part to check as well and if needed we may delay the shipping date for the safety and health of the animal.
***Update 2021: From this point forward all geckos will be shipped to a FedEx Shipping Hub for pickup. This is to eliminate some of the risk involved with the shipping process. When you send us the contact form, let us know the address of the Hub that you prefer the geckos to be shipped to for pickup. Geckos must be picked up the same day as when they arrive at the hub or health guarantee is voided. Must also present a Government Issued I.D. to pickup the live reptile from the Hub. ***
We ship out live animals only on the following days of the week to avoid high shipping traffic days:
Tuesday for Wednesday, or Wednesday for Thursday delivery.
We offer a Live Arrival guarantee on all shipped geckos and a health guarantee of 24 hours unless otherwise notified; if your gecko falls ill within that period, when returned, we will either replace it if we have a similarly priced animal, or offer a credit/refund. Buyer is responsible for all shipping costs. Important! We must be notified via e-mail Guardiansofthegeckos@gmail.com or text message immediately within 1 hour of receipt of gecko to confirm that you received the reptile and that the animal is in good condition. Contact us WITHIN ONE HOUR to let us know the package was received, or this health guarantee is null and void. This also includes a DOA (dead on arrival) situation.
We ask everyone to research and understand what it takes to care for the reptile before purchasing. Once you receive the gecko, you are now responsible for it's health. Our health guarantee does not include outside injuries. Examples of injuries we do not cover include, but are not limited to: cat or other pet attacks, choking on feeder insects or substrate, and other improper husbandry or physical injuries. This guarantee does not include tail loss. Refunds are subject to questions about your husbandry practices as well as photo or video proof of injury or death. If you have questions about care, please read the care sheet located on the "Care" tab on the website or feel free to send us your questions through the "Contact" page.
Guardians of the Geckos Team